Refund policy
We are confident you will be happy with your purchase from Ladd Stamps. If your custom piece arrives defective, please contact customer service at Hello@LaddStamps.com or send a viber / whatsapp message to +16476499385. We will be happy to replace the item for you.
We have a 30-day return policy, which means you have 30 days after receiving your non-custom item to request a return or refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at Hello@LaddStamps.com. Please note that returns will need to be sent to the following address:
United States
Ladd Stamps SHP1166
STE E-6420 Inducon Drive W
Sanborn, NY 14132
Canada
Ladd Stamps
586 Gordon Baker Road
North York, ON M2H 3B4
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any return question at Hello@LaddStamps.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned - custom products (such as special orders or personalized items). We also do not accept returns with hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. It can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Hello@LaddStamps.com.