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This is my second purchase of a custom embosser from Ladd Stamps. They are an outstanding seller. They aim to please and are willing to work with you so that you are satisfied with the final product. There were a few things I wanted to change on my custom embosser, and Ladd Stamps was more than willing to accommodate me. I highly recommend them for a great product and excellent customer service. I am extremely happy with my order. Thank You, Ladd Stamps!